Guidelines for Providing Information Support for SimpleForms

1. Basic Information Support:
Basic information support is provided free of charge.
All inquiries to the Technical Support Service (TSS) should be directed to the email address help@simpleforms.online
The TSS operates on business days for 9 hours, from 9:00 to 18:00 GMT+5.
The average response time for inquiries is 30 minutes.
Upon receiving an inquiry, a confirmation email will be sent, and users have the option to register in the Help Center to track the status of their requests.
Responses from the TSS will be sent to the email address used to submit the inquiry.

2. Extended Information Support:
Extended information support is available at a fee, as specified in the price list found at https://about.simpleforms.online
All inquiries to the Technical Support Service (TSS) should be directed to the email address help@simpleforms.online
The TSS operates daily, including weekdays and weekends, for 12 hours, from 9:00 to 21:00 GMT+5.
The average response time for inquiries is 15 minutes.
Upon receiving an inquiry, a confirmation email will be sent, and users have the option to register in the Help Center to track the status of their requests.
Responses from the TSS will be sent to the email address used to submit the inquiry.